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Ticket Purchase Terms

Updated: 8th August, 2026

Please read these Purchase Terms carefully. They set out the terms on which you buy a ticket to an event through the Points of Tango website and mobile applications (the “Platform”). All ticket purchases made through the Platform are subject to these Purchase Terms.

These Purchase Terms incorporate our Terms & Conditions and our Privacy Policy by reference. We may update these Purchase Terms from time to time; your continued use of the Platform after an update constitutes acceptance of the revised terms.

If you have any questions, contact us at info@pointsoftango.app.

1. About us and who you contract with

The Platform is operated by Points of Tango. Depending on the event and the transaction, the contracting entity is either Points of Tango Limited (Ireland) or Points of Tango Ltd (United Kingdom). The relevant entity is identified at the time of purchase and in your confirmation email, and determines the governing law under clause 20.

References to “we”, “us” and “our” in these Purchase Terms are to the relevant Points of Tango entity.

2. Our role — disclosed ticketing agent

For ticket sales, we act solely as a disclosed ticketing agent on behalf of the organiser of the event (the “Event Organiser”).

Events listed on the Platform are organised, supplied and delivered by the Event Organiser. We do not organise, host, control or deliver events, and we are not the supplier of event tickets.

When you buy a ticket you obtain a right to attend the event as granted by the Event Organiser. The contract for the event itself is between you and the Event Organiser. Any additional terms published by the Event Organiser — for example event rules, dress code, or a specific refund policy — apply to your booking in addition to these Purchase Terms, and prevail over clause 10 where they are more generous to you.

Where we act as the Event Organiser ourselves, this will be stated clearly in the event listing.

3. Your contract and when it is formed

By completing the booking process and confirming your order on the Platform, you make an offer to purchase the ticket(s) selected.

Your offer is accepted, and the contract formed, only when we send you a booking confirmation by email. For this reason it is important that you give us an accurate email address. If you do not receive a confirmation, your booking may not have completed; please contact us before attempting to book again.

Where a booking requires approval by the Event Organiser, your booking is not confirmed until that approval is given and communicated to you. Until then, any amount held or paid does not constitute acceptance of your offer.

Your ticket or booking confirmation is required for entry to the event and must be presented on request.

4. Availability and allocation

We sell only the tickets and places allocated to us by the Event Organiser. We do not control inventory, availability, capacity, or the number of places released.

Availability shown on the Platform may change while you are completing a booking. Where a place is no longer available before your booking is confirmed, we will tell you and refund any amount taken in full.

Some events limit the number of places per person, per role, or per couple. Any such limit is set by the Event Organiser and shown during booking.

5. Prices, fees and currency

The price shown at the point of booking is the price you pay. Prices are set by the Event Organiser and may rise or fall over time; you pay the price displayed when you place your order.

Where a currency selector is available, the currency shown is the currency in which you will be charged. Your bank or card issuer may apply its own conversion rate or foreign transaction fee, which is outside our control and is not refundable by us.

Payment processing fees. Payment processing and gateway fees are charged by external providers. They are non-refundable, and do not constitute income or commission of Points of Tango. Where a refund is issued under clause 10, these fees are not returned.

All ticket proceeds remain the property of the Event Organiser at all times. We collect them on the Event Organiser's behalf and settle them in accordance with our agreement with them.

6. Payment methods

Depending on the event, payment may be taken online through a payment provider, or arranged directly with the Event Organiser (for example by bank transfer, or payment on arrival).

Where payment is made online, it is processed by a third-party payment provider. We do not store your payment card details. See our Privacy Policy for the providers we work with.

Where payment is arranged directly with the Event Organiser, your place is not secured until the Event Organiser confirms receipt of payment. Your booking may show as pending until then, and the Event Organiser may release your place if payment is not received by any deadline they set. We are not responsible for payments made directly to an Event Organiser.

7. Pricing errors

We take reasonable care to ensure prices shown on the Platform are correct. Prices are supplied by Event Organisers and errors occasionally occur.

If we discover an error in the price of your booking before it is confirmed, we will contact you to give you the option of continuing at the correct price or cancelling. If we cannot reach you, we may treat the order as cancelled and refund any amount taken.

8. Registration details and partner bookings

Some events require registration information — for example your dancing role, level, or the details of a partner you are booking with. You are responsible for the accuracy of the information you provide.

This information is shared with the Event Organiser so they can manage registration, balance roles, and contact you about the event. See our Privacy Policy for details.

Where you book on behalf of a partner or another person, you confirm that you have their permission to provide their personal details, and that you have brought these Purchase Terms to their attention.

9. Cancellations, postponements and changes

Any change to an event after you have booked — including a change of date, time, venue, programme, or line-up of artists, or the cancellation of the event — is the sole responsibility of the Event Organiser.

Where an Event Organiser informs us of a change, we will notify you at the email address held on your account, and tell you what the Event Organiser has decided about refunds or exchanges.

Important — refunds depend on the Event Organiser returning funds. Because ticket proceeds belong to and are settled to the Event Organiser, a refund can only be issued by us if and when we receive the corresponding funds back from the Event Organiser. If the Event Organiser does not return those funds, we are unable to refund you. The Event Organiser remains responsible and liable for the payment of any refund due to you. Nothing in this paragraph affects any rights you may have directly against the Event Organiser, or any rights you have that cannot lawfully be excluded.

If an event is cancelled, the Event Organiser is responsible for setting the refund arrangements. Where we are instructed by the Event Organiser and are in receipt of the relevant funds, we will process refunds on their behalf, normally within ten (10) working days.

If an event is postponed or rescheduled, you may be offered the choice of transferring your booking to the new date or requesting a refund, subject to the Event Organiser's policy and to the paragraph above.

10. Refund policy

Unless the Event Organiser specifies otherwise, the following default policy applies to cancellations by you:

No refund is available after that point unless the Event Organiser decides otherwise. Payment processing and gateway fees are non-refundable in all cases.

The Event Organiser retains the final decision in exceptional circumstances, and may operate a more generous policy, which will be shown on the event listing.

To request a refund, contact us at info@pointsoftango.app or contact the Event Organiser directly using the details on the event page. Refunds are made to the original payment method.

Where we process a refund on behalf of an Event Organiser, we do so as their agent and without assuming financial liability for the refund.

11. No right of withdrawal for event tickets

Tickets and registrations for events are services relating to leisure activities supplied on a specific date or during a specific period. Under consumer legislation in the United Kingdom and the European Union, contracts of this kind are exempt from the statutory 14-day right of withdrawal (“cooling-off period”).

This means that once your booking is confirmed you do not have an automatic right to cancel and receive a refund. Your ability to cancel is governed by clause 10 and by the Event Organiser's own policy.

This clause does not affect your rights where an event is cancelled or materially changed, or any other statutory rights that cannot lawfully be excluded.

12. Booking mistakes

You are responsible for checking the event details before completing your booking — including the date, time, venue, role, activity selected, quantity, and any age or level restriction — and for making sure they are correct and suitable for you.

You will not be entitled to a refund outside clause 10 if you book the wrong item or quantity, if you are unable to attend, or if a restriction disclosed on the event page prevents your attendance.

13. Transfer and resale of tickets

Tickets and registrations are personal to the named attendee.

You may not resell a ticket for more than the price you paid, and you may not resell or transfer a ticket in the course of a business, or use tickets for competitions, prize draws or promotional purposes, without our prior written consent and that of the Event Organiser.

Where an Event Organiser permits a name change or transfer, it must be arranged through us or the Event Organiser so the attendee records remain accurate. A transfer arranged privately may result in the attendee being refused entry.

Any breach of this clause may result in the ticket being cancelled without refund, and in the suspension or termination of your account.

14. Entry to events

Entry is subject to the rules of the Event Organiser and the venue. You may be asked to show your booking confirmation, and to verify your identity or age.

The Event Organiser may, on reasonable and lawful grounds, refuse entry to or remove any attendee — for example someone whose behaviour affects the enjoyment or safety of others, who is under the influence of alcohol or drugs, who uses threatening or abusive behaviour, or who fails to comply with venue or safety requirements. In those circumstances no refund is due, and we have no liability for the decision.

Tango events involve physical activity and close partner dancing. You are responsible for judging whether an event is suitable for you, and for your own health and safety while attending.

15. Photography and recording

Events are frequently photographed and recorded by Event Organisers for promotional purposes. By attending an event you may be filmed or photographed, and your image may be used in materials relating to the event or the Platform.

If you do not wish your image to be used, tell the Event Organiser at the event. See our Privacy Policy for how we handle personal data.

16. Suspected fraud and chargebacks

We may cancel a booking and refund the payment card account holder where we reasonably suspect that the booking was fraudulent or made using a stolen payment method. We are not obliged to notify you in advance or to disclose the details of our investigation, so that methods of detection are not disclosed to those committing fraud.

If you believe a booking of yours has been cancelled incorrectly, contact us at info@pointsoftango.app.

If you initiate a chargeback in respect of a booking, we may suspend the booking and your account pending resolution with your card issuer. Raising a chargeback instead of following the refund process in clause 10 may result in your place being released.

17. Our liability to you

Because we act as agent for the Event Organiser, we are not liable for the event itself — including its content, quality, programme, artists, venue, timing, or its cancellation, postponement or material change. The Event Organiser is responsible for those matters.

We are not responsible for:

Where we are liable to you in connection with a booking, our liability is limited to the amount you paid to us for that booking.

Nothing in these Purchase Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited. Nothing in these Purchase Terms affects your statutory rights as a consumer.

18. Complaints

If something goes wrong, contact us first at info@pointsoftango.app. We aim to acknowledge complaints within five (5) working days and to resolve them within thirty (30) days.

Complaints about the event itself should be raised with the Event Organiser, whose contact details appear on the event page. We will help put you in touch where we can.

If we cannot resolve your complaint, you may be entitled to refer it to an alternative dispute resolution body or to your national consumer protection authority in the country where you live.

19. General

If any provision of these Purchase Terms is held to be invalid or unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will continue in full force.

A failure to enforce any right or provision is not a waiver of it.

Except for Event Organisers, who may enforce any right expressly granted for their benefit, no person who is not a party to these Purchase Terms has any right to enforce them.

These Purchase Terms may be translated for convenience. In the event of any inconsistency, the English version prevails.

20. Governing law and jurisdiction

These Purchase Terms are governed by the law applicable to the Points of Tango entity providing the service, as identified at the time of the transaction:

Nothing in this clause deprives you of the protection of mandatory consumer law in your country of residence, or of the right to bring proceedings in the courts of that country where applicable law gives you that right.

21. Contact

Points of Tango — info@pointsoftango.app